Refund Policy
Last updated: April 13, 2026
Campaign Process
- User creates campaign and selects amount of playlist submissions (50 credits per submission)
- 14-day campaign period commences upon campaign activation
- Users may request campaign cancellation after the 14-day period to receive credits for non-responding submissions
Example: Campaign to 10 curators → 8 provide reviews → eligible for a credit refund for 2 non-responding curators
Refund Eligibility
Credit Refunds
- Available after 14-day campaign period
- 50 credits per non-responding curator
- Processed immediately after campaign cancellation
Cash Refunds
- Unused credits only
- Processing: within 5 business days
- Original payment method when possible
Refund Conditions
Refunds Are Subject To:
- Tunebump verification of curator non-response
- Account compliance with Terms of Service
- No evidence of system manipulation or abuse
- Campaign meeting minimum technical requirements
- Curator assignment being technically successful
No Refunds Available For:
- Curators who provided any form of feedback or response
- Playlist placement outcomes or decisions
- Subjective dissatisfaction with feedback quality
- Force majeure events or technical issues beyond our control
- Campaigns where user violated Terms of Service
Important Terms
- Final Decision: Tunebump reserves the right to make final refund determinations
- Processing Time: Refunds processed within 5 business days of approval
- Account Standing: Refunds only available to accounts in good standing
- Limitations: Maximum refund amount limited to credits paid for specific campaign
- Modification Rights: Tunebump reserves the right to modify this policy with notice
Contact
Questions? Email info@tunebump.com
Last updated: April 13, 2026
